To obtain repairs or return product for replacement, the
following procedures must be followed. Failure to follow these
procedures may result in additional charges to the User's
account and/or delays in warranty service. Coyote reserves the
right to decline warranty service requests where these
procedures are not followed.
Contact the Coyote Warranty Department, provide information
regarding the defect or problem, and receive an RMA number.
Return all defective parts and product unless authorized in
writing by Coyote to retain or dispose of them. Label all
shipping boxes with the RMA number. Include the User's name
or company name, product serial number and Coyote invoice
number with the shipment.
The User is responsible for paying all shipping, handling and
insurance charges related to the shipment of parts or product
to Coyote for repair or replacement. Where defective product
repaired or replaced is still under warranty, Coyote will pay
for return shipment. For all repair or replacement not under
warranty, or where Coyote has found no defect in the product,
the User must pay return freight charges.