Coyote DataCom Products -
Limited Warranty & RMA Procedure
Unless specified otherwise, all of our fine products are covered under the following warranty.
Please refer to the following if you are having some difficulty with a Coyote DataCom product. Following the RMA procedure will enable us give you the best-possible service.
1. Who is covered?
Warranty rights can be exercised only by an original equipment manufacturer or user ("User") who purchased the product from Coyote DataCom ("Coyote") or Coyote's authorized representative or distributor. No warranty rights may be exercised by Users who purchased the product from any seller other than Coyote or its authorized representative or distributor.
2. What is covered?
2.1
All Coyote products are warranted for 90 calendar days against defects in material and workmanship, and are warranted to function according to specifications contained in the "Integrator's Guide" provided for each product.
2.2
The User must inspect the product and any accessories when received. If any item is damaged or missing, the User must notify Coyote immediately. Coyote will not consider any claim for damaged or missing items if such claim is not submitted within 30 calendar days of the shipment date stated on the invoice.
2.3
Where Coyote determines that a returned product is defective, the total cost of parts and labor are covered while the product is still under warranty. After the warranty period expires, the cost of repairs is charged back to the User at a rate of $50.00 per hour plus materials cost.
2.4
Where Coyote determines that a returned product is fully functional and without defect, a $35.00 testing and handling fee will be charged to the User. This fee applies regardless of whether the product is still under warranty.
2.5
Coyote is not responsible for system compatibility defects. It is the User's responsibility to perform design verification and qualification of Coyote's products for the User's specific use. No Coyote product is warranted to function when integrated into a User's particular system or application unless specifically agreed upon in writing by Coyote and the User.
3. Warranty coverage period
Coverage begins on the date of shipment, as printed on the Coyote invoice, included with the shipment, and continues for 90 calendar days.
4. Repair or replacement under warranty
4.1
During the warranty period Coyote will, at its sole discretion: (1) provide replacement parts necessary to repair the product, (2) replace the product with a comparable product, or (3) refund the amount paid for the product upon its return to Coyote
4.2
Any replacement parts or products will be new, comparable in function and performance to the original part or product, and warranted for the remainder of the original warranty period or 30 calendar days, whichever is longer. Purchasing additional parts or products from Coyote does not extend this warranty period.
4.3
Unless otherwise directed by the User at the time product is returned, Coyote will upgrade all returned product to the most current software revision level available for the unit at that time.
5. Repair or replacement under warranty
5.1
To exercise warranty rights, the User must contact Coyote and provide information sufficient to diagnose the nature of the defect or problem experienced by the User. Coyote will provide reasonable diagnostic consultation without charge during the coverage period described above. After that period expires, Coyote may charge a fee for consultation. Warranty service may be denied or limited if User's payment account with Coyote is past due.
Requests for warranty service should be directed to:
Customer Service
Coyote DataCom, Inc.
3941 Park Drive
Suite 20-266
El Dorado Hills, CA 95762
USA
By phone:
916-933-9981

5.2
To obtain repairs or return product for replacement, the following procedures must be followed. Failure to follow these procedures may result in additional charges to the User's account and/or delays in warranty service. Coyote reserves the right to decline warranty service requests where these procedures are not followed.
Step 1:
Contact the Coyote Warranty Department, provide information regarding the defect or problem, and receive an RMA number.
Step 2:
Return all defective parts and product unless authorized in writing by Coyote to retain or dispose of them. Label all shipping boxes with the RMA number. Include the User's name or company name, product serial number and Coyote invoice number with the shipment.
Note:
The User is responsible for paying all shipping, handling and insurance charges related to the shipment of parts or product to Coyote for repair or replacement. Where defective product repaired or replaced is still under warranty, Coyote will pay for return shipment. For all repair or replacement not under warranty, or where Coyote has found no defect in the product, the User must pay return freight charges.
Disclaimer of Warranties:
This limited warranty is the only warranty applicable to Coyote DataCom products. No oral or written information shall create additional warranties or in any way increase the scope of this limited warranty.
Any and all liability of Coyote DataCom, Inc. and its affiliates is expressly limited to the price paid for the product. Recovery of the amounts paid shall be the sole recovery by any claimant under this warranty. In no event shall Coyote DataCom, Inc. be liable to any party for special, exemplary, punitive, consequential, incidental or indirect damages, including, but not limited to, loss of anticipated profits or revenue, economic loss, lost data, loss of use of the product or any associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, down time, the claims of third parties, and injury to property, regardless of the nature of the claim, including but not limited to, breach of warranty, breach of contract, tort (including negligence) or strict liability.
This limited warranty gives the User (defined in Section 1) specific legal rights, in addition to other potential rights that vary from state to state. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply in all cases.